**Email Not Being Recieved**

Articles on: Exchange

Email Not Being Recieved

To resolve this behavior, create a new Send/Receive group in Outlook:  

• In the Send and Recieve section, click Send/Recieve Groups. 
• Under Define Groups, click the Group, and then click Copy.
• Under Send/Receive Group Name, type the new group name, and then click OK. 
• Under Group Name, click the old group name.
• Under both When Outlook is Online and

When Outlook is Offline, click to clear the check box for
Include this group in Send/Receive** (F9).![](https://storage.crisp.chat/users/helpdesk/website/7e517693256efc00/7660d477-4449-45c0-8c38-44d9e2_rf7gts.png

• Click Close.
• Quit Outlook, and then restart Outlook.

Updated on: 31/01/2023

Updated on: 01/07/2024