**The following will be the troubleshooting steps**

Articles on: Virtual Machine

The following will be the troubleshooting steps

• Ask the credentials of the user who is not able to RDP

• Go to the RDweb page of the domain and try RDP from there.

• Try doing RDP to the Terminal Server using the credentials

• Check the user, if the account is not disabled and do reset the password.

• Check that the user is in domain, and the domain users are allowed to RDP to Terminal Server.

• If nothing works, the profile must have been corrupt.

Updated on: 31/01/2023

Updated on: 01/07/2024