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# **Email Not Being Recieved**

Articles on: [Exchange](/en/category/exchange-15wo40y/)

## **Email Not Being Recieved**

  
  
To resolve this behavior, create a new Send/Receive group in Outlook:    
  
*   In the Send and Recieve section, click Send/Recieve Groups. 
  
*   Under Define Groups, click the Group, and then click Copy.![](https://storage.crisp.chat/users/helpdesk/website/7964b92d84f7840/e32fe716-3492-4c1f-b1bc-3c219e_7vgdfu.png)
  
*   Under Send/Receive Group Name, type the new group name, and then click OK. 
  
*   Under Group Name, click the old group name.
  
*   Under both When Outlook is Online and
  
When Outlook is Offline, click to clear the check box for  
Include this group in Send/Receive** (F9).![]([https://storage.crisp.chat/users/helpdesk/website/7e517693256efc00/7660d477-4449-45c0-8c38-44d9e2_rf7gts.png](1baa9a69-eaa5-4145-be61-93d74a3e8a82)  
*   Click Close.
  
*   Quit Outlook, and then restart Outlook.

Updated on: 31/01/2023