> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.accessorange.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Convert a User Mailbox to a Shared Mailbox

Articles on: [Exchange](/en/category/exchange-15wo40y/)

## Convert a User Mailbox to a Shared Mailbox

  
  
*   Go to the Office 365 Admin Center.
  
*   On the Active users page, select the user whose mailbox you want to convert.
  
*   On the user's page, expand Mail Settings and click Convert to shared mailbox. You won't see this option if the user doesn't have an Office 365 license assigned to them. Go assign them a license then come back to this step. 
  
*   Click Convert to complete the conversion.
  
  
Reference Link: [https://support.office.com/en-us/article/convert-a-user-mailbox-to-a-shared-mailbox-2e122487-e1f5-4f26-ba41-5689249d93ba](https://support.office.com/en-us/article/convert-a-user-mailbox-to-a-shared-mailbox-2e122487-e1f5-4f26-ba41-5689249d93ba)

Updated on: 31/01/2023